Don’t worry — your purchase is still associated with your account.
Occasionally, software or browser updates on Apple and Samsung devices can cause your secure streaming session to expire. When this happens, you may receive a message stating that your video is unavailable, even though you have already purchased it.
In most cases, access can be restored in just a few minutes.
How to Restore Access
Step 1: Sign Out
Log out of your Anglers Artistry account.
Step 2: Close Your Browser
Close all tabs displaying the Anglers Artistry website.
Completely exit your browser, such as Safari, Chrome, or Samsung Internet.
Step 3: Sign Back In
Reopen your browser and return to the Anglers Artistry website.
Sign in using the same email address you used to purchase your videos.
Navigate to My Videos to access your purchased content.
If You Still Can’t Access Your Videos
Please try the following additional steps:
Restart your phone or tablet.
Make sure your device has the latest operating system updates installed.
Clear your browser’s cache and cookies, then sign in again.
Try accessing your videos using a different web browser.
Need Additional Help?
If you have completed the steps above and are still unable to access your videos, please contact our support team with the following information:
Your name
The email address used for your purchase
The title of the video you are trying to watch
Your device model, such as iPhone, iPad, or Samsung
The browser you are using
A screenshot of any error message you receive
We’ll be happy to help restore your access as quickly as possible.
Thank you for supporting Anglers Artistry. We appreciate your business!
